If you are not satisfied with your purchase, you may return the item(s) within 14 days of the date of delivery for store credit, exchange for another item of equal or greater value, or refund. Item(s) must be returned unused and in the same condition that you received it. It must also be in their original packaging. Please mail item back via a traceable carrier with the appropriate padding. We will need a tracking number to ensure product was sent for delivery back to our studio. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Why we don't offer free returns?

Please include a printed copy of the Order Confirmation Email with your package. Returns must be authorized by a store manager and must be accompanied by an invoice number and the reason for the return. We do not accept any exchanges/returns without the proper steps being followed. Any and all packages received without the proper notification will be returned to sender.

You are entitled to return items, within 14 days of the date of delivery and receive a full refund (excludes any postage / shipping charges). It is VERY important that you give us your tracking number on the return platform and NOT by email.

We receive hundreds of daily emails and we might not find your tracking number. If you add it to the system it will be much easier for you to prove to us the shipment and for us to refund you.